FREQUENTLY ASKED QUESTIONS Here’s some info so you you know what to expect when you visit the park this Christmas! 🎄🚂🎁❤️ 🚂🚂About Clyde Valley Family Park!🚂🚂 ❄️ We are open from 10am - 4pm during winter. 🎟 Your tickets are for the whole day, so you can arrive anytime and play as long as you like! On average families stay 3-5 hours. 📱 Tickets should be booked online. Weekend dates are expected to sell out. Members and Prepaid ticket holders don’t need to book. If you are bringing along someone who doesn’t have a membership, they are best to be booked online. ⛳️ We have 50p tokens for golf balls or animal food. Everything else on the farm is included in your ticket and is completely unlimited! 🚂 We have all sizes of GoKarts, Pedal Tractors, Trampolines, Jelly Bellys, Crazy Golf, Hay Stack, Sandpit and Climbing frame, Play Fortress, Giant 4-lane Slide, Folly Slides, Education Barn, Cattle Court and of course our Safari Train which takes you around the farm and through the fields to meet the friendly animals! 🐄 Sheep, Goats, Pigs, Highland Cows, Deer, Donkeys, Clydesdales Horse, Chickens, Ducks, Turkeys, Rhea, Peacocks, Guinea Pigs, Rabbits AND our very cheeky Llamas! (Plus new lambs and piglets at the moment!) 👨‍👩‍👧‍👦 Everything is designed to get grown ups and kids playing, running, jumping, and learning together as a family! ☕️There is a great cafe on site, serving hot and cold food and drinks. Picnics are also welcome at our indoor picnic barn our outdoor picnic tables. 🚗The Clyde Walkway car park next to our farm costs £2 for full day parking. 🎅 ✨ 🎁 🎄CHRISTMAS🎄 🎁 ✨ 🎅 Christmas activities are running on the 7th & 8th, 14th & 15th and 19th to 24th December only 🎟 Christmas activities are FREE extras! So just book park tickets as normal. 🎅🏻 SANTA will be hosting Singalong sessions under the Giant Christmas Tree throughout the day until 3pm. He will be on stage singing and joking and encouraging everyone in the crowd to sing along with him! 🎪The Old Fashioned Carnival Games for all the family to play are in the walled garden! 🎁 The Elf Station is where every child (aged 0 - 11 years) will get a FREE present from the elves. This runs 11am - 3pm in the walled garden. ❄️ All Christmas activities are outdoors, as is most of the farm, so remember to wrap up warm! (and bring spare socks for the trampolines!) 😉 See you all soon!

We have amazing events planned for throughout the year. Keep an eye out here or on Social media for more details

How to book Postcode Bingo Tickets - Go to https://CVFPpostcodebingo.eventbrite.co.uk - Select date of visit - Select ‘enter promo code’ - Enter promo code - then apply - Ticket – POSTCODE BINGO - will now be available - Select ticket/s – you can purchase as many as you require - Checkout - Enter name, email address and mobile number of purchaser - Register Tickets will then be sent to the email address supplied. You will need to present this along with your proof of valid postcode to check in at the park. These online tickets are strictly not transferrable once booked ____________ Terms and Conditions Details Each postcode within a specific area in Central and Southern Scotland will be entered into a fortnightly draw to gain a promotional code to get park tickets at an amazing 50% off. Tickets will be available online and for the specific dates advertised only. T&C's Clyde Valley Family Park is a revenue driven project and we ask you to follow all of the terms and conditions to allow everyone to be in with the same chance to benefit from this great offer. Booking online is the only way to get the discount via a promotional code Promotional codes are only valid on the dates specified when advertised Tickets are strictly not transferrable or refundable and no exceptions will be made unless the event is cancelled by the park Proof of eligibility must be provided at reception when checking in. If unable to provide suitable proof, the remaining balance must be paid in order to enter the premises. Valid proof of eligibility includes the following and must include the lead name on the booking and postcode – drivers licence or utility bill or DLA letter or other household bill with the relevant information. Further ID may be required to prove identity – only 1 item is required. Once an area/code has been drawn, it will not be able to be redrawn within the following 12 months Only selected dates throughout the year are valid and won’t include school and bank holidays or any themed events held by the park An adult must accompany children aged 15 years old or younger. CVFP reserves the right to refuse admission and/or cancel tickets without refund if the holder, or anyone as part of the membership, behaves in a threatening or abusive way to our staff, contractors, visitors or animals or doesn’t satisfy our ID requirement Prices, benefits and terms and conditions correct at time of going to print. CVFP also reserves the right to withdraw or change this offer at any time, without prior notice For more information regarding this offer, or any other details, please get in touch via: ☎ 01555 861222 | ✉ info@clydevalleyfamilypark.co.uk

We have all sizes of GoKarts, pedal tractors, trampolines, Jelly Bellys, Crazy Golf, Hay Stack, Sandpit and climbing frame, Play Fortress, Giant 4-lane Slide, Folly Slides, Education Barn, Cattle Court, Musical Woodland Walk and of course our Safari Train which takes you around the farm and through the fields to meet the animals! Sheep, Goats, Pigs, Highland Cows, Deer, Donkeys, Clydesdales Horse, Chickens, Ducks, Turkeys, Rhea, Peacocks, Guinea Pigs, Rabbits, Wallabies AND our very cheeky Llamas! Last entry is 1 hour before closing. Last train is 1 hour before closing. Book here https://Clydevalleyfp.eventbrite.co.uk

Day ticket prices will increase from 1st April 2024* When paying at the door - Adult or Child age 3 plus - £16.50 (£17.50*) Family of 4 -£62.00 (then £1 off each extra person after that) (£66.00*) 2 year olds - £8.25 (£8.75*) Concessions - £13.20 (£14.00*) Under 2's - FREE - no ticket required When booked online - Adult or Child age 3 plus - £13.50 (£14.50*) Family of 4 -£50.00 (then £1 off each extra person after that) (£54.00) 2 year olds - £6.75 (£7.25*) Concessions - £10.80 (£11.60*) Under 2's - FREE - no ticket required +Plus Eventbrite booking fees Booking online when tickets are available means you will be able to visit even if we sell out! Book here https://Clydevalleyfp.eventbrite.co.uk The only extra once you are here is our 50p tokens for animal food or golf balls. Everything else is included in your ticket and totally unlimited! Last entry is 1 hour before closing. Last train is 1 hour before closing. _____ Tickets can be bought at the door, however it is cheaper to book online. If tickets are SOLD OUT there will be no tickets available at the door. Book online to guarantee your will get a space! Members and Prepaid Paper Tickets do not need to book as we have space reserved for you.

Under 2's DO NOT need a ticket and do not need to be booked online. Children aged 2 years old need a '2 year old' ticket. Children aged 3 and above each need an 'Adult OR Child' ticket. Adults need an 'Adult OR Child ticket. Book here https://Clydevalleyfp.eventbrite.co.uk

Annual memberships can be bought at the park when you visit. This saves you money if you visit more than 5 times a year. All details are as follows; Joining fees: £70 each for an Adult or Child £56 for concessions such as Disabled/ Carer/ OAP £35 for a 2 Year Olds Up to 24 months are free *PRICES HAVE INCREASED FROM 4TH MARCH 2024 Each member will receive an individual ID card which requires a passport sized photo. (These don't have to be passport quality and can be printed off a computer) For each member visiting the park you then pay £1 per visit. Memberships are valid for 12 months from date of purchase. Other terms and conditions apply. Members will also receive 8 x 20% discount vouchers to give to friends and families for the park. _____ If you have booked day tickets for the park and decide to upgrade before you leave, your ticket cost will be take off the rice of your membership. This offer is only valid if you upgrade on the day of your visit.

We are open from 10am - 5pm every day! In winter from 10am - 4pm. We close on Christmas Day, Boxing Day and New Years day. We also close for a couple of weeks in January or February for essential park maintenance, the exact dates for this will be posted on our facebook page close to the time.

Tickets can be bought at the door, however it is cheaper to book online. If tickets are SOLD OUT there will be no tickets available at the door. Book online to guarantee your will get a space! Members and Prepaid Paper Tickets do not need to book as we have space reserved for you. Book here https://Clydevalleyfp.eventbrite.co.uk

Sheep, Goats, Pigs, Highland Cows, Deer, Donkeys, Horses, Chickens, Ducks, Turkeys, Rhea, Peacocks, Guinea Pigs, Rabbits, Wallabies AND our very cheeky Llamas!

Yes! our animals are very friendly and will come up to meet you for a snack and a head scratch! Animal food costs 1 x 50p token per cup, and is suitable for all our large animals. Animals can only be fed with the animal feed provided on the farm. Food which is not part of their normal diet can cause upset tummies and even be dangerous to animals. Do not bring your own food for the animals.

There is a cafe on site, serving hot drinks, hot and cold food and kids lunch boxes. It can be busy so there may be a wait for a table on hot days. Hot food served until appox 4pm. Picnics are also welcome in our walled garden picnic area or our indoor picnic barn!

Picnics are welcome in our walled garden picnic area or our indoor picnic barn!

The Clyde Walkway Car Park, which is next to us belonging to the Carfin Estate, is £2 for the full day.

Although we all love dogs unfortunately they cannot visit the park, as it is too stressful for the livestock to see unfamiliar dogs.

Children under the age of 16 must be accompanied by an adult at all times. Children must not be left unattended at the park - adult supervision at all times.

All ages! Our activities are best suited to kids between ages 2 - 12, however we also get many children younger and older than this who tell us they've had a brilliant time. Everything in the park is designed to be enjoyed by adults too, so that children can experience playing and learning with their parents!

Our train goes around the park to see the animals. The first train of the day is at 11am, and runs regularly throughout the day (this will be more often on busy days). The last train of the day is 1 hour before closing. Children must be accompanied by an adult on the train.

Your tickets are for the whole day, so you can arrive anytime and play as long as you like! On average families stay 3-5 hours, But many arrive at opening and don't leave until we close!

Day ticket and annual memberships are available as vouchers to give as a gift. These can be bought over the phone or in person. Day tickets vouchers can be used any time within 1 year of purchase. Membership vouchers can be redeemed within 6 months. The membership then lasts 1 year from the date you redeem the voucher.

NHS, Blue Light card and SPRA members receive 20% discount on day tickets with their NHS ID and/or SPRA Card or blue light card . To get the discount when booking, choose 'concession' tickets online and bring your valid staff ID on the day to prove the discount. Book here https://Clydevalleyfp.eventbrite.co.uk

Eventbrite does not allow for date changes. However in extreme circumstances we may be able to enter an Emergency request for you through their site. Please send an email with your 'Order Number' if this is the case. Tickets cannot be changed due to wet weather. On wet days remember to dress warm, wear sensible shoes and a spare pair of socks for the trampolines!

We currently don't have any extra activities for birthdays, but we do offer group discounts! For groups from 10-24 people you can book using the Group Rate on Eventbrite. For groups of 25 or more people please get in touch by phone or email to get the best discount. Please be aware that adults do need their own ticket and children must be supervised in all areas of the park.

The main part of the park is paved so has no issues for wheelchairs. Our education barn and fortress are upstairs and we have just opened a farm ramp through the cattle court to bring you over the animal pens and up there. The walkways to meet some of the animals are gravel paths and quite steep in places, however our Train takes you through the fields to meet the animal as well, and it has a wheelchair carriage. We do also have a mobility scooter available to book. Our accessible toilets are in the main cafe building. Our full access statement is available below.

The Train and all the activities are included in your ticket price! The only extra is our 50p tokens for a cup of animals food, or for a golf ball.

Yes you can bring buggy's to the park. You are also able to pop in and out to the car park if wish to put your buggy away. Buggy's cannot be brought on the train, but there are buggy parking spaces next to the station where you can leave them (at your own risk).

The reception, shop and cafe all accept both card and cash. The Estate's car parking machine also accepts both. To purchase tokens in the park (for animal food or golf balls only), there are token machines around the park which take any change, plus one in the shop which will change £10 notes to coins. We can also sell tokens in the shop via card if you have no cash.

We do! All the information about our seasonal events will be posted on our facebook. When tickets become available for the next event we will announce it on our facebook page!

The easiest way to get here is to simply type 'Clyde Valley Family Park' into the map app on your phone! If you're using a car Sat Nav, our post code is ML85NJ. However this may bring you down the wrong driveway, so make sure to pay attention to road signs once you get nearby! Our What3Words address is mascots.turkey.plums _______ The closest bus stop is 'Braidwood Road Stop' in Crossford, which is a 10 - 20 minute walk away, along the Clyde Walkway. There is a train station in Lanark. You can catch the 317 bus from there to Crossford. The 317 runs roughly every 30 mins, and takes 25 minutes. There is also a station in Carluke, which is a 15 minute drive away. Some Carluke taxi companies are listed below. More can be found by searching online. Go Taxi's Carluke - 01555666666 Andy's Taxi's - 01698352383

The park is paved and gravel paths so any trainers or boots are fine. Perhaps wellies for wet day for any puddles! We would NOT recommend heels, sandals, dress shoes, or any footwear are clothing that you would like to keep nice. You will be running, sliding, peddling and playing! (grown-ups too!)

When booking online through Eventbrite, choose the 'Concession' ticket option if you fit into one of these categories. We offer a discount to both children with disabilities and to their carer, just choose the 'Concession' option for both tickets.